Business name: AO Platinum Chauffeurs
Licensed operator address: Unit S4, Desk 2, Faraday Road, Knowsley Industrial Park, Kirkby, Knowsley, L33 7UT
Telephone: 07803 340 089
Email: info@aoplatinumchauffeurs.co.uk
Website: www.aoplatinumchauffeurs.co.uk
1.1. All quotations are based on the journey details provided by the client (the Hirer), including the date, time, pickup and drop-off locations, number of passengers and vehicle requirements.
1.2. Quotations are valid for 72 hours unless otherwise stated.
1.3. Prices include the vehicle and professional chauffeur for the agreed journey or hire period.
1.4. Parking, tolls, congestion charges and other applicable costs will be included in the quotation unless stated otherwise.
1.5. Changes to journey details, additional stops, mileage, waiting time or hire duration may result in additional charges. Any additional charges will be explained wherever reasonably possible before being incurred.
1.6. All prices quoted are the total payable amount. AO Platinum Chauffeurs is not VAT registered, and VAT is not added.
2.1. Full payment is required at the time of booking unless alternative payment terms have been agreed in advance with AO Platinum Chauffeurs.
2.2. Bookings are only considered confirmed once the required payment has been received, unless alternative arrangements have been agreed.
2.3. Cash payments may be accepted where agreed in advance.
2.4. Corporate clients with approved credit accounts may be offered alternative payment terms, normally 30 days or as agreed in writing.
2.5. A deposit may be required to secure certain vehicles, chauffeurs or special bookings. Any deposit requirements will be confirmed before booking.
2.6. Failure to make payment by the agreed deadline may result in the booking being cancelled, subject to reasonable notice.
2.7. Late payment charges for business customers may apply where permitted by law and the agreed payment terms.
3.1. All cancellations must be made by telephone, email or direct message.
3.2. Cancellations made less than 24 hours before the scheduled hire time may incur a charge of up to 100% of the booking cost.
3.3. Cancellations made between 24 and 48 hours before the scheduled hire time may incur a charge of up to 50% of the booking cost.
3.4. Cancellations made more than 48 hours before the scheduled hire time will not normally incur a cancellation charge, and any payment made will be refunded.
3.5. Where a specific vehicle or chauffeur has been requested, or additional services or items have been purchased on behalf of the client, AO Platinum Chauffeurs reserves the right to recover reasonable, non-recoverable costs resulting from cancellation.
3.6. Any cancellation charge or retained deposit will be proportionate to the reasonable losses incurred, taking account of costs saved and any opportunity to rebook the vehicle.
3.7. Refunds will normally be processed within 5–10 working days of confirmation.
3.8. Nothing in this cancellation policy affects the client's statutory rights.
4.1. In the unlikely event that AO Platinum Chauffeurs cannot provide the booked service, we will endeavour to arrange a suitable replacement vehicle and chauffeur where reasonably possible.
4.2. If a suitable replacement cannot be provided and the service is cancelled, the client will receive a refund for the service not provided.
4.3. AO Platinum Chauffeurs cannot guarantee that journeys will be unaffected by circumstances outside our reasonable control, including severe weather, road closures, accidents, strikes or government restrictions.
4.4. Nothing in these terms excludes any liability that cannot legally be excluded.
5.1. Flight arrival times will be monitored where accurate flight details have been provided.
5.2. For airport collections where Meet & Greet has been selected, the first 60 minutes of waiting following the flight's actual landing time are included.
5.3. Additional waiting beyond the included period may be charged at 75% of the applicable vehicle's hourly hire rate, calculated proportionately.
5.4. For airport collections without Meet & Greet, passengers are required to make contact with their chauffeur within 60 minutes of the flight landing unless otherwise agreed.
5.5. Where a passenger requires additional waiting time, charges may apply and the chauffeur's continued availability cannot always be guaranteed.
5.6. For non-airport collections, a complimentary waiting period of 15 minutes will normally apply from the agreed pickup time. Additional waiting may be charged at 75% of the applicable vehicle's hourly rate, calculated proportionately.
5.7. Where practical, the client will be informed of additional waiting charges before they are incurred.
6.1. AO Platinum Chauffeurs aims to provide punctual, professional and reliable chauffeur services.
6.2. All chauffeurs must comply with applicable road traffic and safety laws.
6.3. Smoking and vaping are strictly prohibited in all vehicles.
6.4. Passengers may bring and consume their own alcoholic drinks where agreed, provided consumption is responsible and does not compromise safety or cause damage.
6.5. Passengers must not leave rubbish in the vehicle or cause spillages. Open drinking glasses may be restricted for safety reasons.
6.6. Chauffeurs reserve the right to refuse or discontinue a journey where a passenger behaves in a threatening, abusive or dangerous manner, or where their condition presents a genuine safety risk.
6.7. All passengers must wear seatbelts where legally required.
6.8. Passengers must not exceed the licensed seating capacity of the vehicle.
7.1. The Hirer is responsible for damage caused by them or their passengers through misuse, negligence or deliberate actions.
7.2. Reasonable repair and cleaning costs may be charged where damage or excessive soiling occurs.
7.3. A cleaning charge starting from £100 may apply where excessive spillage, vomiting or other contamination requires specialist cleaning. The amount charged will reflect the reasonable cleaning costs incurred.
7.4. Where damage prevents a vehicle from being used for subsequent confirmed bookings, reasonable and evidenced losses may also be recoverable where legally permitted.
8.1. AO Platinum Chauffeurs reserves the right to arrange services through trusted, appropriately licensed and insured chauffeur operators where necessary.
8.2. Subcontracted vehicles will be selected to meet the agreed booking requirements and appropriate standards of safety and presentation.
8.3. Where a specific vehicle model or special feature has been expressly guaranteed, any proposed substitution will be discussed with the client.
9.1. AO Platinum Chauffeurs will take reasonable care in providing all booked services.
9.2. We cannot guarantee arrival times where delays arise from circumstances outside our reasonable control.
9.3. Clients should allow sufficient time for airport departures, railway connections, events and appointments.
9.4. Passengers are responsible for checking that all personal belongings have been collected when leaving the vehicle.
9.5. AO Platinum Chauffeurs will not be responsible for losses that could not reasonably have been foreseen or prevented, subject to applicable law.
9.6. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or restricted.
9.7. Nothing in these terms affects the client's statutory consumer rights.
10.1. AO Platinum Chauffeurs processes personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
10.2. Personal information may be used to manage bookings, arrange journeys, process payments, issue invoices, communicate with clients and meet legal obligations.
10.3. Necessary booking information may be shared with assigned chauffeurs, subcontracted operators, payment processors and booking-system providers where required to deliver the service.
10.4. Personal information will be handled securely and in accordance with our Privacy Policy.
11.1. These Terms and Conditions are governed by the laws of England and Wales.
11.2. Any disputes will be handled in accordance with applicable law and the client's statutory rights.
AO Platinum Chauffeurs
Unit S4, Desk 2
Faraday Road
Knowsley Industrial Park
Kirkby, Knowsley
L33 7UT
Telephone: 07803 340 089
Email: info@aoplatinumchauffeurs.co.uk
Website: www.aoplatinumchauffeurs.co.uk
By confirming a booking with AO Platinum Chauffeurs, the client acknowledges that these Terms and Conditions have been made available to them before booking and agrees to the applicable terms, subject to their statutory rights.
