Thank you for choosing AO Platinum Chauffeurs. Please take a moment to review the important information below to ensure a smooth and enjoyable experience with us.
All bookings are subject to a minimum fare. For shorter distances, this may result in a higher cost than expected.
All online bookings require full payment. Cancellations made less than 24 hours before the scheduled hire time may incur a charge of up to 100% of the booking cost, and cancellations between 24 and 48 hours before may incur up to 50%. Cancellations made more than 48 hours before will not normally incur a charge and any payment made will be refunded. See our full Terms & Conditions for details.
Our fares include all tolls and drop-off charges. Please note that extra stops, waiting time, or drop-offs not listed in the original booking will incur additional charges. Airport collections with Meet & Greet include the first 60 minutes of waiting after the flight lands; additional waiting is charged at 75% of the vehicle's hourly rate, calculated proportionately. Other pickups include 15 minutes of complimentary waiting.
If your journey involves a pick-up or drop-off near a large event, such as a concert, football match or arena show, please contact us by phone or email before booking online. Additional charges may apply due to traffic conditions and increased journey time.
If you believe a quoted price is incorrect or have any concerns, please don't hesitate to contact us. We'll double-check the fare and provide clarity, resolving any issues promptly.
Adam · 07803 340 089 · info@aoplatinumchauffeurs.co.uk
